Downloading digital items from Etsy can be completed in the following steps.
1. Visit the url: https://www.etsy.com/your/purchases. This can also be accessed via the drop down menu of your profile at etsy.com.
2. On the right hand side, there will be a button that says Download Files.
***If your payment is still processing, the Download Files button will be gray.***
3. This is the same for mobile browsers.
***Etsy does NOT allow digital downloads from the Etsy app.***
More information can be found at the following Etsy help article: